About Kalixa

Getting your Kalixa Card

Loading your Kalixa Card/eAccount

Using your Kalixa Card

Kalixa Contactless

Managing your Kalixa Card/eAccount

Fees

Security

Kalixa Rewards

Kalixa for Business

Contacting Us

About Kalixa

What is Kalixa?

Kalixa is a combined prepaid MasterCard® and eAccount (e-money account) that lets you shop securely online, on the high street and over the phone.

Your Kalixa Card can be used all around the world – wherever the MasterCard acceptance mark is displayed – both to shop in stores and withdraw cash from ATMs.

You can use your Kalixa Card just like a credit or debit card, but because it’s a prepaid card, there’s less chance of going into debt (like with a credit card), or giving fraudsters direct access to your bank account (like with a debit card).

 

What does it cost and are there any ongoing charges?

At Kalixa our goal is to be fair and transparent with our fees, giving you the best value and keeping you in control. We charge £6.95 to set up your eAccount, and provide you with a Kalixa Card. This amount is deducted from you initial load (minimum of £10) which leaves you with £3.05 to spend. Of course if you load more than the minimum, you’ll have more to spend.

After you register, there are no ongoing costs, so long as you use your eAccount or Card once every 6 months. If you don’t use your eAccount or Card for 6 consecutive months we will charge you an account maintenance fee of £0.99 per month, however as soon as you use your eAccount or Kalixa Card again, then we will stop charging this fee. We will also notify you in writing 2 weeks prior to charging the account maintenance fee, so you can use your eAccount or Card and prevent the fee from being charged.

Assuming that your account has not been inactive for more than 6 consecutive months at the time of expiry, we will also reissue your Kalixa Card free of charge upon expiry.

 

Who issues my Kalixa Card?

Your Kalixa eAccount and Kalixa Card are issued by Vincento Payment Solutions Limited.

Vincento Payment Solutions Limited is authorised and regulated by the Financial Services Authority (www.fsa.gov.uk/register) in the United Kingdom as an e-money issuer (FSA Registration Number 470337). For more information, visit our website: http://www.vincento.co.uk

 

Getting your Kalixa Card

How do I get a Kalixa Card?

Getting your Kalixa Card is easy. There is no credit check and you don’t need a bank account: all you need to do is:

  • Register on this website - it only takes about 5 minutes.
  • Load some funds into your Kalixa eAccount.
  • Select your Kalixa Card PIN by clicking the link in the email we'll send you.
  • Finally, we'll post your Kalixa Card to you and also send you a card activation code. When prompted, enter the code into the website and your card will be ready to use.

It's quick and easy to get your Kalixa Card.

 

What information do I need to register for a Kalixa Card?

You will need to provide us with:

  • Your name
  • A valid email address
  • Your home address
  • Your birth date

This information enables us to verify your identity and protect the security of your eAccount. We’ll also ask you to create a password for your eAccount and choose two security questions for use in its management.

To help us prevent identity theft and fraud, we check the details you provide us against a number of public records, this ensures only you can register for a card using your name. If you have lived at your current address for less than three years, or if we are unable to verify your identity for any reason, we may ask you to provide additional documentation such as a drivers licence or utility bill.

For more information please see:

What is the verification process?

Why have I been asked to provide documents?

What documents should I provide?

How should I provide my documents?

 

Do I need a bank account or a credit card to register for Kalixa?

No, you don’t need a bank account or a credit card to register for Kalixa; you only need to provide us with your name, a valid email address, your home address and your date of birth.
 

Can I register for Kalixa if I don’t live in the UK, Germany or Italy?

Unfortunately, no, currently only residents of the United Kingdom, Germany and Italy are eligible to register for Kalixa.
 

What is the initial Load?

The Card and Registration Fee £6.95 will be deducted from the amount you first Load (minimum £10) into your eAccount. This fee covers the cost of manufacture and despatch of your Kalixa Card, along with the administrative cost of setting up your eAccount. Anything remaining in your eAccount, after the Card and Registration Fee has been deducted (along with any Loading Fee), forms your balance.
 

What is a PIN?

A PIN – Personal Identification Number – is a 4 digit number chosen by you, which you enter to confirm payments or transactions made by card. This can be at an ATM, in-store, or at vending machines which accept payment by card.

  • You should never write down, store, or tell anyone else your PIN.
  • You should never enter your PIN online.
  • Never provide your PIN over the phone .
 

How do I choose my PIN?

Your PIN can be any 4 numbers that you choose. However, for security we suggest the follow guidelines:

  • Do not use a number readily associated with you (telephone number, birth date etc.).
  • Do not use part of the information imprinted on the card (card number, expiry date etc.).
  • Do not use a simple sequence or repetition of numbers (1234, 7777, 5678 etc.).
  • Do not use the same PIN if your card has previously been lost or stolen .
 

Can I change my PIN?

No. For additional security Kalixa does not record your PIN number, it is uniquely linked to your card. This means that unlike some bank cards, you cannot change your PIN at an ATM. Please take care to memorise your PIN once you have chosen it. As we do not keep a record of your PIN, we are also unable to change, reset, or remind you of your PIN. If you forget your PIN you will need to select a new PIN and have a new card issued, which will incur a fee.

Please see the Terms and Conditions for full details.

 

Why Have I not received my PIN Selection email?

If you have not yet received your e-mail verification this may be due to one of the following reasons:

  • Your initial load has not yet been received. If you have made your initial deposit via bank transfer then it can take several days before the funds are credited to your Kalixa account. Your verification e-mail will be sent as soon as your initial deposit is credited.
  • The e-mail address you entered is not valid. Please double check the e-mail address you entered in the registration for is correct. If it is incorrect, please update the e-mail address by going to the personal details section of your eAccount and following the instructions provided.
  • Your spam filters may be blocking the email. Check to see if the e-mail address is in your spam folder, it could be that the e-mail was also refused. In this case you can change the e-mail address in your account or contact your e-mail administrator to allow e-mails from @kalixa.com addresses.
 

What is the Verification process?

As an FSA regulated e-money issuer, Kalixa is committed to preventing identity theft and fraud. As part of this process we are legally obligated to ensure that we verify our customers identity, and address.

To do this we check the registration details you provide against a range of publicly available databases, such as electoral registers. If this process if is unsuccessful in providing a match, then we may request additional documentation to verify that an application is not fraudulent.

This helps protect you, as it ensures that only you can apply for a Kalixa card using your name and identity.

For more information please see:

Why have I been asked to provide documents?

What documents should I provide?

How should I provide my documents?

 

Why have I been asked to provide documents?

There are a number of reasons why our automated identity checks may not provide a result, some of the most common are:

  • If you have lived at your current address for fewer than 3 years
  • If you are not a bill payer at your current address
  • If you are not listed on the electoral register for your current address
  • You have been married/changed your name in the last 3 years
  • Errors or misspellings in your registration information, or within public records.
 

What documents should I provide?

The documents required for Verification vary by country.

Please login to your eAccount and follow the instructions provided for a full list of acceptable documents for your country.

 

How should I provide my documents?

If we have requested additional documentation from you, you can supply it to us by simply logging into your Kalixa eAccount, where you will be presented with instructions on uploading, or faxing your documents – we also offer a post option, however this is not recommended, as it will delay your application.

Tips:

  • Documents must be legible, avoid blurred photos or poor resolution images.
  • The most important parts of the document to us are the company/bank name, date of printing, your name and your address, please take care not to obscure these.
  • Please do not send utility bills, or bank statements older than 3 months.
  • Use a digital camera, or your phone camera if you do not have access to a scanner.
  • If sending documents via post, do not send original documents, as we are unable to return them to you.
 

How do I activate my Kalixa Card?

Once you have made your Initial Load and selected your PIN, your Kalixa Card will be posted to your registered home address and your Activation code will be emailed to you.

Once you have received your Kalixa Card you will need to Log In to the Kalixa website and enter the activation code and your Kalixa Card number to activate your Card. This only needs to be done once.

It is important that you activate your Kalixa Card within thirty days of selecting your PIN; if you don’t, we can’t be sure that you have received the activation code and/or your Kalixa Card, so to keep your eAccount secure, we will freeze it until we hear from you.

If you haven’t received your activation code:

  • within seven days of registering for your Kalixa Card and eAccount;
  • or alternatively, if you have been asked to provide additional documents, this date within seven days of Kalixa confirming that your documents have been accepted;

Please contact the Kalixa Team via the Contact Us page of this website.

 

Why do I need to activate my Kalixa Card?

The activation process provides an additional level of security to your Kalixa Card and eAccount by verifying that it is you who lives at the address registered with us and you that owns the verified email address. This process ensures that only you can activate, and subsequently use, your Kalixa Card and eAccount.
 

How soon is my eAccount active?

Once you’ve registered, loaded, and verified your email address your eAccount is ready to use with our Online Partners (limited to a maximum of £300 until your Kalixa Card is activated).
 

What happens if my registration is unsuccessful?

The most common reason for an unsuccessful registration is a mismatch between the information we have gathered from you and our internal checks.

If this happens, your registration will be marked as pending, at the same time letting you know how to proceed with the application. If you have any questions about registration, please contact the Kalixa Team via the Contact Us page.

 

Loading your Kalixa Card/eAccount

How do I Load my Kalixa Card/eAccount?

You can Load your Kalixa Card and eAccount in a number of ways:

  • By an electronic bank transfer (internet banking, BACS, Chaps)
  • With your credit or debit card
  • From an e-wallet, such as Skrill

Please see How to Load it for more details.

 

How much can I load on my Kalixa Card/eAccount?

A fully activated Kalixa Card and eAccount can hold up to £9000, however some load methods their own maximum limits per transaction. Please see the Kalixa Fees page for more information.

 

How much does it cost to Load?

The cost of loading your Kalixa Card varies depending on the method you use.

Please see How to Load It for full details.

 

When I have loaded my eAccount, how quickly are my funds available?

The time it takes between loading your eAccount and funds being available to you, depends on the load method you use; it can be anything from immediately to a few days.

Please see How to Load it for more details.

 

What is the Faster Payments Service (FPS)?

The FPS - Faster Payments Service - is a UK banking initiative to reduce payment times between different banks' customer accounts.

How does it affect Kalixa?

For Kalixa customers, loading your Kalixa Card via internet banking is quicker if your bank participates in the Faster Payment Service. If you make a load before the end of the business day from a participating bank, your cleared funds should be available the next business day.

While many of the UK banks now participate, many of them have limits for the transactions that are processed in this way.

For more details, please see the UK Payments Administration.

 

What should I do if I made a bank transfer and my fund have not been credited to my eAccount?

If you have made a deposit to Kalixa via bank transfer and it has not been credited to you account please contact customer services using the Contact Us form. To help us, please include the following information from your bank account statement:

1. Full name of the person depositing

2. Date of the deposit

3. Bank details of the bank the money was transferred to:

  • Account holder name
  • Bank code
  • Account number / IBAN code

4. Amount and currency

5. Reference number

If the deposit was made over the counter with cash, please also include the name of the branch where you made the deposit.

 

How do I set up a Preferred Load Method?

When you Load your eAccount on this website, you can choose to save the payment method details you use. Each new method of payment can also be saved, so that you can choose your preferred method each time.
 

Using your Kalixa Card

How do I shop online?

You can shop on any website that accepts MasterCard – and because your Kalixa Card isn’t linked to your bank account, the risks of online fraud are significantly reduced.

Once you’ve chosen your purchases and moved to the checkout or shopping basket, you’ll be offered a list of payment methods – select the MasterCard option.

You’ll then be asked to enter certain details from your Kalixa Card including:

  • The name on the card
  • The 16-digit card number
  • The expiry date
  • The CVC2 (or security) number

Once you’ve done this and confirmed your payment, it will be processed and you’ll receive a confirmation that your payment has been accepted.

See your Kalixa Card for more information about the elements that make up your Kalixa Card.

 

How do I shop in store?

One you have activated your Kalixa Card, you can use your card anywhere you see the MasterCard logo. Your Kalixa Card makes use of Chip and PIN technology, and so you will be asked to enter your four digit PIN in order to complete the transaction.

In rare occurrences, you may be asked to sign to complete the transaction, rather than entering your PIN.

 

Do you charge transaction fees?

No. With Kalixa we don’t charge transaction fees on any purchases, either in store, or online. For ATM cash withdrawals we charge a fixed £1.75 fee for national withdrawals, and £2.25 for international withdrawals.
 

Where can I withdraw cash?

You can withdraw cash at any ATM that displays the MasterCard logo. There may be ATM fees or limitations in addition to Kalixa standard fees and limitations.

Remember that there are no fees when you pay with your Kalixa Card, no matter how small the transaction, so it makes sense to pay with your Kalixa Card whenever you can, rather than withdrawing cash.

Find your nearest ATM.

 

Can I use my Kalixa Card abroad?

Yes, you can use your Kalixa Card abroad wherever MasterCard is accepted – that’s currently over 24 million retail outlets and over 1 million ATMs worldwide. Just look for the MasterCard acceptance mark. Different fees and limits may apply.

Please see our Terms and Conditions for full details.

 

Can I transfer funds back to Kalixa from a Premium Merchant account?

If you have an account with one of our Online Partners, you may be able to transfer funds back onto your Kalixa eAccount. Please follow the instructions provided on the Online Partners website.
 

How do I get my wages paid into my Kalixa eAccount?

A form is available for you to print off and complete, to give to your employer.

Please see the section How to Load it: Direct from your Company.

 

My transaction/purchase was declined, why?

Transactions can be declined for a number of reasons:

  • Insufficient funds – because your Kalixa Card does not allow you to go into debt as easily as a normal credit card, we will generally not honour any transactions that exceed the available funds on your card. This includes some fees, so if you are getting cash at an ATM you’ll need to make sure your balance is sufficient to cover your withdrawal, and the ATM withdrawal fee.
  • Incorrect details – Please make sure when making a purchase online that you enter your card number, name and address details correctly. A single error can often result in your transaction being rejected.
  • AVS – Some overseas websites require an Address Verification Service (AVS) to process online payments. Kalixa does not pass on your address details to external parties, so sites which require this service may decline your transactions.
  • Inactive card – If you are a new Kalixa customer please make sure that you have activated you card online by logging into your eAccount and following the onscreen instructions before attempting to make a purchase with your Kalixa Card.
  • Expired Card – your Kalixa Card is valid for 2 years from the date it was issued. Please make sure your card has not expired before making a purchase.
  • Card Limits – You Kalixa card has a range of transactions limits, please see the Terms and Conditions for full details.
 

Is there anywhere that I can’t use my Kalixa Card?

As a prepaid card, you may not be able to use your Kalixa Card at some self-service petrol pumps, but you can use it to pay for your fuel by taking it to the cashier.

Some Hotels and Car rental companies require a pre-authorisation, or security deposit to be held on your card, we recommend you don’t use your Kalixa Card in these situations as it can take up to thirty days for your funds to become available again.

For your security, your Kalixa Card is designed for electronic use only. This means that some Merchants who don’t have the facilities to process your transaction online won’t be able to accept your card, although this is increasingly rare.

 

Kalixa Contactless

What is Contactless/PayPass?

MasterCard PayPass is a payment method allowing you to simply touch or swipe your contactless enabled card on a contactless reader to complete a payment. This means you do not have to insert your card into the reader or enter your PIN.

PayPass is MasterCard’s contactless implementation, but you can also use a contactless enabled card with other contactless enabled equipment.

Contactless is great for convenience purchases at fast food restaurants, cafés, supermarkets and petrol stations. Contactless is also being introduced in other places like taxi’s, vending machines and sports/event venues.

 

Is Kalixa Contactless?

Yes, all Kalixa prepaid MasterCards issued after March 2012 in the UK are contactless enabled.

 

How do I tell if my Kalixa Card is contactless enabled?

You can easily tell if your Kalixa Card is contactless by looking for the MasterCard PayPass logo on the card, or the generic contactless ripple.

MasterCard PayPass Logo Or Contactless Enabled Logo

 

Are there any limits?

Yes, to help prevent fraud and reduce the risk of loss, there is a maximum £15 limit for contactless payments. Payments over £20 will require you make to a normal Chip & PIN transaction.

For added security you may also be prompted to perform a normal Chip and PIN transaction in the following circumstances:

  • If you perform 5 contactless payments in a row, without performing a Chip and PIN transaction, either in-store or at an ATM.
  • Random checks occur which may occasionally prompt you to perform a normal Chip and PIN transaction.
 

How fast are contactless payments?

A normal contactless payment is completed in less than 1 second, and to confirm your payment the contactless reader will provide a visual prompt; often a green light, or an on screen message to indicate a successful transaction. Some readers will also provide a sound to indicate the transaction was successful.

 

Where are Contactless cards accepted?

Contactless payments can be accepted by any merchant who accepts card payments, and has a contactless enabled card reader. If a merchant accepts Contactless payments they will have a reader that displays the universal Contactless Symbol. This shows cardholders where to tap their card for optimum performance.

Some of the most common places you’ll see contactless readers are in High Street chains, like pharmacies, fast food outlets, coffee shops, supermarkets and petrol stations. But you can also find them in other retail stores, in taxis, and at sports and event venues.

To locate merchants who accept contactless payments near you, try the MasterCard PayPass locator.

 

What happens I have more than one contactless card in my wallet?

Not all contactless cards are the same, so if you carry a Kalixa Card, and another contactless card such as an Oyster Card in your wallet, the two cards should operate without interference.

However if you have two contactless bank cards, then they are likely to cause interference with each other. In this case the contactless reader will display an error and ask you to perform a normal Chip & PIN transaction.

 

Can I use my contactless Kalixa Card overseas?

Yes, your Kalixa Card is PayPass enabled meaning you can use it anywhere you see the MasterCard PayPass, Visa payWave or contactless logo.

 

Is contactless safe?

Yes contactless payments have been designed with security in mind. The data transmitted in a contactless payment is specially encrypted and cannot be reused, or used to create fraudulent/cloned cards.

Contactless cards and readers only interact over very small distances which also reduces the risk of fraud.

 

Can I use contactless on TfL buses/underground?

As of December 2012 TfL have completed Stage 1 of the planned contactless rollout which will eventually include London Bus, Tube, DLR, Trams and Overground services as Stage 2 in 2013.

Prepaid contactless cards – including Kalixa – are not included in Stage 1 of the programme, meaning you will not yet be able to make contactless payment using your contactless enabled Kalixa prepaid MasterCard® on London bus services.

Customers will be able to use their contactless Kalixa Cards on all services, including buses, when the Stage 2 rollout is complete in 2013.

 

Managing your Kalixa Card/eAccount

What if I forget the Log In password for my eAccount?

If you’ve forgotten your password, just click on the I’ve forgotten my password link on the Log In page of this site.

As a security check you’ll need to correctly answer the security questions you set up on registration.

  • A temporary password will then be emailed to you.
  • Log in to your eAccount using the temporary password.
  • You’ll be prompted to create a new password.

It’s important that your password is something that you remember but is not easily accessible by anyone else.

 

What happens if I forget my username?

If you have forgotten your username, you can click I've Forgotten My Username when you access the Log In section of this site, where you will be prompted to enter your email address.

As a security check you will need to correctly answer the security questions you entered on registration. Your username will then be emailed to you.

 

What happens if I forget the answers to my Security Questions?

If you have forgotten the answers to your security questions, you will need to contact customer services so we can manually confirm your identity, and then reset your account details.
 

Can I change my PIN

No, once you have chosen your PIN it is permanently linked to your card, so it’s important that you memorise it. Should you forget your PIN or wish to use a new PIN your Kalixa Card will have to be reissued, which will incur a charge.

Please see the Terms and Conditions for full details.

 

What happens if I forget the PIN number for my Kalixa Card?

Please take care to memorise your PIN once you have chosen it. We do not keep a record of your PIN, so we are unable to change, reset, or remind you of your PIN. If you forget your PIN you will need to select a new PIN and have a new card issued, which will incur a fee.

Please see the Terms and Conditions for full details.

 

What should I do if I change email address?

If you change your email address, we will need to re-verify your new email address, because this is the primary way in which we communicate with you and so we must protect the security of your eAccount.

Go to My Profile > Personal Details and click on the Edit button next to your email address.

  • Follow the instructions to enter your new email address and then click Submit.
  • This process will log-you out of kalixa.com
  • You will be sent an email with a unique verification link, to the new email address you provide.
  • Simply click on that link and your new email address is verified.

All other email communication will continue to be sent to your previous email address until you verify your new address.

 

How do I change my Personal Information?

You can view the personal information that you gave us when you registered by going to the My Profile > Personal Details section of this site.

You can change any element online that has an Edit button beside it, by clicking on that button and following the instructions on screen.

To change other information displayed on the form, you will need to contact customer services.

 

How do I change my address?

You can update your name or address at anytime by contacting Kalixa customer services.

In order to update these details we may request you provide us with an updated documentation; such as a utility bill to confirm a new address, or a marriage certificate to confirm a name change.

 

How do I change what kind of information Kalixa sends me?

You can subscribe or unsubscribe to information from Kalixa (or related merchants) by logging in to your eAccount and clicking on Settings in the left-hand menu.
 

Where can I find a statement of my Kalixa transactions?

You can view your Kalixa statement at any time for free, by logging into this site and going to the My Kalixa eAccount > Statement section.

Your statement shows the most recent transactions first, but you may scroll through your previous transactions using the forward and back arrow, or using the date filter.

 

Can I access my eAccount details if I can’t get online?

Accessing your eAccount details online is preferable as it is free but if you need to access your eAccount details when you are away from a computer, you can contact customer services by telephone.

You can find our contact details on our contact us page.

 

When does my card expire?

Your Kalixa card is valid for 36 months from the date of issue. You can locate the expiry date on the front of your Kalixa Card directly below the 16 digit card number. You r card will expire at the end of the month shown.
 

How do I close my Kalixa eAccount?

If you wish to cancel your Kalixa Card and eAccount, please contact us.

Please see our Terms and Conditions for more detailed information.

 

Fees

What are your Fees?

Find out about our key fees and charges in our Fees Table.
 

What are Inactivity Fees?

If you don’t use your eAccount or Card for 6 consecutive months we will charge you an account maintenance fee of £0.99 per month, beginning in the 7th month. However, as soon as you use your eAccount or Kalixa Card again, then we will stop charging this fee. We will also notify you in writing 2 weeks prior to charging the first account maintenance fee, so you can use your eAccount or Card and prevent the fee from being charged.
 

What is a Domestic/International ATM fee?

Automatic Teller Machines (ATM’s) also known as Cash Machines are found all over the globe. Your Kalixa Card is accepted at any ATM that displays the MasterCard logo. For cash withdrawals within the country you registered for your Kalixa Card (domestic) we charge a fixed fee of £1.75 and for withdrawals outside of the country you registered in (international) we charge £2.25.
 

What are your Foreign Exchange Rates?

Unlike many card providers who take another banks exchange rate, then add a commission and/or foreign exchange fee. Kalixa sets its own market exchange rate – with no commission and no fees.

Kalixa also doesn’t charge transaction fees (excluding ATM withdrawals) so when you are spending abroad, you know exactly how far your money will go, no nasty surprises.

Click here to see our current Exchange Rates.

 

Security

How secure is my Kalixa Card?

Your prepaid MasterCard is Chip and PIN protected for added security. Use this PIN number to withdraw cash or to make purchases in stores where MasterCard is accepted.

 If your card is lost or stolen, please report it immediately and the card will be blocked to protect the funds on your eAccount.

Or see Your Kalixa > Lost and Stolen cards on this site.

 

Do you perform a credit check?

No. We are legally obliged to verify the identity of our customers, however as Kalixa does not extend a line of credit, there is no requirement for a credit check. This also means that using a Kalixa Card will not affect your credit rating.
 

What should I do if I think someone else has been using my card?

If you notice your card is missing, or there are transactions on your statement that don`t look right, please contact us on the lost or stolen hotline and report this problem.

We will block your card immediately and initiate a full investigation.

Please note investigations can take time and we may contact you for further information during this time.

Please be aware that if following investigation it is found that a transaction was authorized by you we will charge you an investigation fee of £/€12.00 per transaction.

 

What should I do if my Kalixa Card is lost or stolen?

If you've lost your card, or it's been stolen, tell us immediately – any time of the day or night.

Contact us

We'll block your Kalixa Card right away to limit any losses. If you've taken every precaution to protect your card, we'll also arrange for a replacement card to be sent to you as soon as possible. See our Terms and Conditions for more information.

 

Kalixa Rewards

What is the Kalixa Refer a Friend facility?

The Refer a Friend facility provides an incentive for our customers (the referrers) to introduce their friends, family and colleagues (the recipients) to Kalixa. Should a recipient subsequently register for Kalixa, both the referrer and the recipient will be credited with £5.00 when the recipient activates their Kalixa Card.

For full details please see the Refer a Friend Terms & Conditions.

 

How do I Refer a Friend?

Log in to your Kalixa eAccount and select “Refer a Friend” from the main menu on the left. Enter the names and email addresses of the people you want to recommend Kalixa to (you can also add a short personal message) and we’ll do the rest.

Note: It is important that you have the recipient´s permission to provide their contact details to us. If you are not sure that they would be happy to receive the referral email then you should not provide their details.

 

When will my eAccount be credited?

As soon as the recipient activates their Kalixa Card we will credit both the referrer’s and the recipient’s eAccounts. We will email you to confirm that we have credited your eAccount.

For full details please see the Refer a Friend Terms & Conditions.

 

How many people can I refer?

As a Kalixa customer you can refer a total of 20 people, 5 at a time. Referrals expire after 30 days, at which point you can send out more.

As a referrer, you can receive credits from a maximum of 5 referrals. After this you can continue to refer friends (who will receive a referral credit for signing up with Kalixa) however you will not receive any further referral credits.

 

Do I need permission from the recipient before making the referral?

Yes, you need to make sure that you have the recipient´s consent to initiate the referral email.
 

The recipient didn´t receive the referral email. What went wrong?

There is a chance that it may have landed in their spam folder. We take every possible step to ensure that this will not happen but cannot guarantee it. Please ask the recipient to check their spam folder. If the email isn´t there, the recipient can still register for Kalixa as long as they use the same email address that you (the referrer) provided, and it is within the 30 day expiry period.
 

My friend registered with Kalixa but I never received a referral credit. What went wrong?

As long as the recipient uses the same email address to register, they register within 30 days of the referral, and the recipient activates their Kalixa Card, then the referral credit should be applied to your eAccount. In some cases, if a recipient receives a referral from more than one person, they will be asked to choose who the referral credit should be applied to. If, after having checked with the recipient, you still think you should have received a referral credit, please contact us and we will investigate.
 

What are the tax implications of receiving this credit?

Credits from the Kalixa Refer a Friend facility could be interpreted as a taxable event and you should consult a tax advisor for clarification.
 

How will Kalixa use personal information from the Refer a Friend facility?

Kalixa will only send one email per referral and no further communication will occur, unless the recipient chooses to register with Kalixa. During registration new customers can decide whether to receive marketing email communication or not. For more information please see our Privacy Policy.

Kalixa will not use names or email addresses supplied through the Refer a Friend facility for any other purpose.

 

Kalixa for Business

I’m interested in using Kalixa for my business, where can I get more information?

If you would like to speak to someone about providing Kalixa Cards for your business please contact us.
 

Why should I use a Kalixa Card for my business expenses?

As an employee, you'll benefit from using your dedicated Kalixa Card by not having to use your own cash or credit to fund business expenses. We make it quick and easy to complete your expenses each month by downloading your eAccount statement. See Kalixa means business: For you for details.
 

Why should I consider company-funded Kalixa Cards in my business?

A company-funded Kalixa Card is the easy and cost-effective way of providing key staff in your organisation with a MasterCard. There is a high-perceived value in receiving a card that allows an employee to manage all their business-related expenses, rather than having to pay from their own pocket. See Kalixa means business: For your company for details.
 

Contacting Us

How do I contact customer services?

All our contact details can be found on the Kalixa Contact Us page

 

How do I make a Marketing inquiry?

If you are interested in contacting Kalixa about Marketing or Affiliate activity please email us.
 

How do I make a complaint?

All complaints will be dealt with through our Complaints Procedure.